(Q) What is your billing policy?
(A) We charge the price of the shirt plus shipping as calculated and shown in your shopping cart. No other charges will be applied. We process payments through PayPal's SSL secured offsite transaction processing engine. We do not store customer credit card information. Your transaction with EarthStarShirts.com is safe! Through PayPal we accept PayPal payments directly, AMEX, Visa, Discover, and MasterCard. You'll be taken to the PayPal site where you *do not* need to register an account if you don't have one. You can pay one time by credit card by choosing the "Don't have a PayPal account option".
(Q) Do you provide tracking numbers?
(A) Yes! We provide tracking numbers for all United States orders! Tracking numbers will be provided 24-48 hours after your item has shipped out and will be available online. To find your status tracker, please check your confirmation email.
(Q) Do your shirts come from safe facilities for workers?
(A) Yes! We use Alstyle brand shirts (see below) which are produced in North America.
(Q) What is the average wait time?
(A) Our t-shirts are made-to-order, so there is some time required to print and dry the shirt and prepare it for shipping. In some cases, it can be processed the same day, but we can't guarantee it. All shirts will be processed and sent for shipping in two to three business days after you place your order. The average wait times will vary for each country. We ship via USPS - U.S. customers should expect their shirt at their door 3-5 business days after ordering RUSH service and 5-8 business days for STANDARD service.
(Q) Can I use more than one coupon code per purchase?
(A) No. Only one code works per shopping cart.
(Q) I've noticed that some shirts show other styles like Ladies, V-Neck, Hooded Pullover, etc. and other shirts only show the Standard option. What gives?
(A) Not all styles are available in every color, but all styles are available in white or black. If you want to see other styles, first select white or black as the color, select the style and the color options for that style will appear. We wanted to make the site colorful, so we uploaded the items with various colors. Unfortunately, this makes it appear that a particular shirt is only available in one style.
(Q) What brand of shirts do you use?
(A) Our wholesaler currently uses AlStyle and Gildan brand of t-shirts for our order fulfillment. We use styles AlStyle 1301, 1302, 1309, 1901, 3381, 5301, Gilden 5000L, Fruit of the Loom, and others. For more information about the brands, see their website at http://www.alstyle.com and http://www.gildan.com
(Q) Do you print custom designs that we've created?
(A) Yes. If you have artwork, we can upload it and make your design available for print on our shirts. Keep in mind, we have a variety of colors and some designs don't work well with certain colors. In that case, we can make your design only available on certain colors and you have the option of creating a second design with colors that work with colors that won't look good on the first design.
(Q) Are there specific requirements for submitting artwork?
(A) There is a maximum size of 11 inches x 15 inches or 2,200 pixels x 3000 pixels with a DPI of 200 to 300 and a maximum size of 10 megabytes.
(Q) Can you design artwork for us?
(A) We will try to create your design suggestions, but can't guarantee we will capture exactly what you have in mind.
(Q) What is the return policy?
(A) Buyers are responsible for returning any shirts that are defective in original packaging and in new condition. You will be refunded 100% for the T-Shirt (excluding shipping costs). Because we are a custom order shop, we offer a 100% refund for defective orders only. We will take back shirts that do not fit or you simply want to return with a $5 restocking fee. Contact EarthStarShirts@gmail.com.